Patient Stories

It was so long ago, I have forgotten when I first realized I had a hearing challenge. I had no concerns before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic. My first impression was that they were friendly and efficient. Surprise, surprise, hearing aids make me hear better. Staff are always willing to help out with my problem. I would advise anyone concerned about their hearing to visit the clinic.

Quite a number of years ago, I realized I had a hearing challenge. I was not happy with my previous hearing aid clinic since I did not have hearing clarity and most of the time they just had an answering machine. When I first arrived at Nanaimo Hearing Clinic & Oceanside Hearing Clinic, I found friendly, warm surroundings, a calm ambience, and a real desire to help with my hearing problems. The clarity from my new hearing aids was wonderful, and I felt Shelagh wanted to solve any problems I had. They are willing to go the extra mile, and I have no hesitation in recommending this company.

I really noticed my hearing challenge when I was in a group and not hearing everything being said. I had ignored it for years, losing the high frequencies. My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was that this is not a big corporate operation. They are very personal and professional, not pushing hearing aids just for a sale. Now I wear one in my right ear and it is nice to put it in, turn on the music, and hear every note.

Go, do not delay. If you do not need them, they will tell you, which was my experience—they moved me from no need to discovering the issue about six years later.

Friends and family were telling me to get my hearing checked, so I finally did. I had no concerns before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic. My first impression was that it was a first class operation, and I appreciated the personal touch. With hearing aids, I certainly hear everything better.

I have had hearing loss in one ear since age seven, but as I’ve aged it has become more of an issue. Like most people, I was concerned about the potential financial cost and also the loss of connection with loved ones. My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was that they were professional, friendly, and caring. My hearing aid has helped me in numerous situations where I would have struggled to hear before. My favourite thing about working with the clinic is that they are professional, kind, and caring. If you are considering visiting, go in with an open mind and be treated kindly and fairly by the team—they want to help you hear better.

I was not ready to admit that hearing aids were a good solution in my case. I attend many meetings and did not want to be stigmatized by a cumbersome, visible piece of equipment that might make others relegate me to a different level of participation. However, I was having difficulty at least three years ago asking people to repeat what they said during meetings and found this unacceptable. My concern was that my needs would not be taken seriously and that any equipment would not fit my expectations.

My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was that care and understanding were paramount. The equipment I use is mostly unnoticeable, which suits me fine. Now, I am able to participate fully when I attend meetings. The care and understanding in listening to concerns has been my favourite part about working with the clinic. I would say to anyone considering a visit, have no fears about setting up a consultation and they will guide you through the process.

I did not really notice anything was wrong with my hearing at first. It was more my wife complaining that I wasn’t listening to her. My first hearing test showed my hearing was good but that I had poor listening skills. My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was that they were easy going and knowledgeable. The hearing aids haven’t really changed my life, you just use them like any other tool, making adjustments and taking care of them. The clinic was very helpful, and there was no hard sell. They make a clear and understandable diagnosis, and you decide what’s best for you.

I felt isolated and irritated with others a great deal of the time, and I was worried about the challenges of cost and whether the clinic would really help. My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was absolutely great—they totally understood what I was feeling and reassured me my situation was fixable. Since getting hearing aids, my communication has improved immensely. The knowledge and approach here is wonderful, with a calming and friendly staff who go above and beyond. I really appreciate the continual advice and follow-up. I would advise anyone concerned about their hearing to go in and experience their care and attention.

I first realized something was up with my ears about five years ago. I had some concerns before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic, but from my first visit, I felt comfortable. The care and attention to detail have been excellent, and my hearing aids have been life changing. I would tell anyone concerned about their hearing to go, as they are respectful and caring.

I was unsure about getting hearing aids because it seemed overwhelming to look into it. After being gifted top-of-the-line hearing aids, I experienced the joy of hearing birds singing and understanding what people were saying again. When I moved to Nanaimo, my main concern was finding the best hearing aid company. My first impressions of Nanaimo Hearing Clinic & Oceanside Hearing Clinic were that everyone was very friendly, caring, and professional. All the staff have a very positive attitude. I would encourage anyone concerned about their hearing to go to the clinic.

My hearing loss was too gradual to identify, and I had no worries before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic. My first impressions were that they were good and professional. Wearing hearing aids has improved my clarity and functionality, and the follow-up from the clinic is good. If someone is concerned about their hearing and considering visiting, I’d say, go for it!

I went to Nanaimo Hearing Clinic & Oceanside Hearing Clinic seeking instant gratification. My first impression was excellent service and great people. The staff were always friendly. With hearing aids, my life is much improved. I would highly recommend the clinic to anyone concerned about their hearing.

I realized I might have a hearing challenge a long time ago but put off getting tested. My only concern before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic was that the hearing aids would look funny on me. My first impression was that they were very professional. The hearing aids have made a big difference, as I can hear again and no longer have to just smile and nod when someone is talking to me. It was a low-pressure, enjoyable experience. My advice is to get in there sooner rather than later like me.

I knew I wanted to go to Nanaimo Hearing Clinic & Oceanside Hearing Clinic because my older sister used them and was 100% satisfied, so I had no concerns or fears. My first impressions were that everyone was friendly, full of advice, and aware of my financial concerns. The hearing aids most certainly made me and my family happy, because I can finally understand what they are saying to me. My favourite part has been the friendliness of each person I’ve met and the wonderful help I received along the way.

For some time, whenever I was in a large group or restaurant, I had trouble hearing people. I would ask them to repeat things, but after a while I just gave up and pretended I understood. I felt left out. My husband, who has hearing aids, had been to Nanaimo Hearing Clinic & Oceanside Hearing Clinic, and I liked Hanan’s non-pushy manner, so I took the test. It still took me another year and three tests before I realized my hearing had become as difficult as my husband’s. My first impression of the clinic was that they were informative, professional, and there to be helpful—not just to sell a device. I felt comfortable enough to ask pointed questions.

Now, with hearing aids, I can hear the birds my cousin could hear when we go birding. I hadn’t been able to hear the high tweets before, but now we both can identify birds by sound. I look forward to spending time with such a caring crew. If you are concerned about your hearing, go! I trust them impeccably.

I was completely unaware of my hearing loss until my son commented on my situation. I had no concerns before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic. They were professional, caring, and communicative, giving me all the information I needed to make an independent decision without pushing a sale. The clinic is always available to address any issue, no matter how small, with patience and understanding.

Since wearing hearing aids, my family members no longer need to adjust to my lack of hearing. Conversation and device volume are no longer bothersome. Like vision, hearing is peripheral, so now I am aware of traffic, cyclists, and can hear bird sounds that had faded from my life. To anyone concerned about their hearing, I’d say hearing loss can be mistaken for dementia. For your own sake and that of friends and family, respect them and manage the many frustrations associated with hearing loss.

I realized something was wrong with my hearing after repeatedly hearing my wife ask, “Have you got your hearing aide in?” This caused frustration and created a rift between us because I knew my neglect was affecting our communication. I was concerned whether my hearing could be improved, as I had started missing words and just wasn’t hearing well. My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was very positive because the clinic was well decorated and the staff were friendly and helpful.

Wearing a hearing aid in one ear did help me understand words and communicate better, but after getting tested and receiving hearing aids for both ears, the difference has been amazing. I can hear so much better—my life has truly been blessed. The intensely personalized service and the quality of the hearing aids stand out for me. As a bird watcher, I can now hear birds I haven’t detected in years, and as a husband, my wife no longer asks if I’m wearing my hearing aids. For anyone concerned about their hearing, I would say get tested, hear your options, and know the personal help is something you won’t forget or regret.

I had been avoiding dealing with my deteriorating hearing for years, mainly because I was concerned about the cost of hearing aids. My first impression of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was very positive, especially since a close and trusted friend had good experiences with them. Now, social events are much easier and I enjoy the sounds of nature again. My dealings are with Oceanside.

I lost my hearing in one ear in 1986, but since my other ear was normal, I coped just fine for the next 38 years. As I got older and the hearing in my “good ear” started to reduce, Hanan of Nanaimo Hearing Clinic & Oceanside Hearing Clinic was extremely helpful. She provided hearing aids that transfer sound from my deaf side to the ear that works, and the aids also increased my hearing in that ear. Before making my decision, I was able to borrow a pair to try, so I felt no risk. I knew exactly what I was getting and what it would be like to wear them.

It is wonderful to no longer ask people to repeat themselves and such a pleasure to sit anywhere in a group without worrying about missing out due to my deaf side. Whether I am at church, the theater, or shopping, life is definitely better with my hearing aids. The clinic’s staff have provided excellent follow-up service, and I would highly recommend them. My favorite thing about working with them is how knowledgeable, professional, and helpful they are.

I first realized I might have a hearing challenge when I was missing bits of conversation. It felt a bit isolating and embarrassing to keep saying, sorry, I didn’t get that. When I first visited Nanaimo Hearing Clinic & Oceanside Hearing Clinic, the people were understanding, and I felt comfortable asking questions. Hearing aids have made it much easier to communicate, and I don’t feel so isolated in social settings. My favourite thing about working with the clinic is the people. To anyone concerned about their hearing, I’d say, don’t wait.

I started noticing a constant decline in my hearing many years ago. I could no longer hear my grandchildren and had terrible ringing in one ear. I had no fears or concerns before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic. My first impression was that they are very knowledgeable. Wearing hearing aids has been life changing for me—the ringing has stopped and my hearing has improved greatly. I always give recommendations when people talk about hearing loss, and my favorite thing about working with the clinic is their knowledge.

I realized that I was experiencing significant hearing loss and was concerned that my wife was also subject to similar hearing diminishment. Nanaimo Hearing Clinic & Oceanside Hearing Clinic was recommended to me by a close friend, and my first impression was the thoroughness and high level of professionalism, which has always remained fully present. I am a daily user of hearing aids and am impressed with the high acuity of hearing I now have. All the staff are very personable and professional at all times. I would encourage all our friends to avail themselves of the complete services of the clinic.

Without hearing properly, I felt myself becoming more paranoid and somewhat isolated, and I just started to give up on trying to figure out what people were saying. My first impression of the clinic was excellent. Now with my hearing aids, I feel much more able to engage in conversations, and when I cannot hear someone, it is more likely because they are being too quiet or mumbling. My hearing aids are excellent amplifiers.

The clinic is made up of gentle, kind listeners who are friendly and very thoughtful about my needs. I would say, go and see the caring folks at Nanaimo Hearing Clinic. They work very hard to get you set up in a way that you will see the best benefits from hearing aids.

When hearing in my right ear diminished significantly and I lost the ability to tell what direction sounds were coming from, I realized how nice it had been to hear in stereo. I did not have any concerns about contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic, since I knew I needed professional help to regain hearing in my right ear. My first impression was positive. Rhian, the receptionist at the time, was lively, friendly, bubbly and effervescent. Hanan and Shelagh were quieter and more serious by comparison, but just as friendly and welcoming. My overall impression was that this is a comfortable place to be.

Even with just one hearing aid, I am significantly better off than without it and probably need to get a hearing aid for my other ear to get the full benefit available. Nanaimo Hearing Clinic has the best hearing testing I have come across. Hanan, Shelagh and staff are a friendly, welcoming crew who are well-equipped to help you in your journey to hearing health. I also enjoyed the beautiful, relaxing music of Tim Janis videos played in the waiting room.

I first realized something was wrong with my ears when I was told I had a benign tumor. I had to go on my gut feelings before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic, but I found everyone to be very friendly. Since wearing hearing aids, my balance has improved and I haven’t had pain behind my ear like I had with my previous aids.

I would say to anyone concerned about their hearing that they make you feel welcome and explain what they are doing, especially Giselle.

About 25 years ago, I realized I had a hearing challenge due to continuous wax build up. I have always strongly disliked water being forced into my ear, so that was a concern before contacting Nanaimo Hearing Clinic & Oceanside Hearing Clinic. My first impression was that they were friendly, listened, and used clear language. The clinic is clean with no wasted time, and I liked the cat books and videos. If you are concerned about your hearing, there is not too long a wait for an appointment and you will get a thorough assessment.

Abby was born with a severe hearing loss. She says she “struggled with feeling comfortable around others without my hearing aids.”

After attending the children’s clinic for 19 years, going somewhere new was scary. However, the Nanaimo Hearing Clinic team quickly put her at ease.

Abby describes her hearing aids as “helpful” and says, “They make my life better.”

She rates the clinic a 9/10 and advises others, “Just go get it checked. It’s scary, but hearing aids can help. It’s worth it. They always accommodate my needs.”

From a young age, Matt has needed to have tubes in his ears.

He recently turned to Nanaimo Hearing Clinic to clean his ears for him. Describing his visit, he says, “It was awesome. You folks did a fine job of cleaning my ears and repairing my mood. I regained my sense of balance, and I was due to perform the next day and was dreading it due to an inner ear clog. They fixed it and mended my issue and fuelled my performance!”

Matt rates the clinic a 10/10 and advises others, “Go there. They are the absolute best at what they do.”

Bill decided to get his hearing checked at Nanaimo Hearing Clinic when “I had a hard time hearing conversations.”

He was immediately impressed with the “professional” team who is “always available” when help is needed. He also likes that the clinic is “easily accessible.”

Following his comprehensive hearing assessment, Bill was fitted with hearing aids. “They make life easier,” he says.

Bill rates the clinic a 10/10. He advises anyone who is struggling, “Go get tested.”

Don lived with an untreated hearing loss for 15 years before seeking treatment. “I got tired of reading my wife’s lips and telling me ‘You are deaf,’” he says.

Prior to visiting Nanaimo Hearing Clinic, Don was most worried about the cost of hearing devices. “Then I found out WCB would cover my costs because of 17 years of manufacturing aircraft was an extremely noisy factory work environment,” he shares.

Now, Don is getting reacquainted with sounds long forgotten. “There must be a million birds around me. I can hear them singing,” he says.

Don considers his hearing aids a “game changer” and adds, “Especially the Bluetooth, hooks up to my phone and TV. It is totally awesome to be able to be hearing what people are saying.”

Rating the clinic a 10/10, Don says he especially loves “the friendly atmosphere there.”

Ken became aware of his hearing loss “several years ago.”

He describes his experience at Nanaimo Hearing Clinic as “good.” Following his comprehensive hearing assessment, Ken was prescribed hearing aids, which he says have “helped” him to hear better. He particularly liked the “friendly team” at the clinic.

Ken rates Nanaimo Hearing Clinic a 10/10 and adds that he has “sent people there” to address their hearing challenges.

Stan made an appointment at Nanaimo Hearing Clinic, as he was struggling with earwax and “not hearing as well” as he did in his younger years.

“As soon as I met the people involved, I knew I’d made the correct choice,” he says. Stan really liked the clinic’s team, finding everyone to be “thoughtful, compassionate and professional.”

Although Stan doesn’t having hearing aids yet, he says “I’ll be interested in them” in the new year. He gives the clinic a 10/10 rating and hopes others will “see these nice people, by all means.”

Upon visiting Nanaimo Hearing Clinic, John felt instantly at home. “I was very happy with the service and personal touch I felt,” he shares. “This was the second place I went and the first, a chain clinic, didn’t provide even close to the service I needed at the time. When you can’t hear, after hearing all your life, you need hearing aids to function.”

He continues, “I can’t imagine having a bad experience at NHC. They’re honest and will tell you straight, answer all your questions and work on your aids until they work the best for you. It doesn’t feel like a chore to go there or get an appointment.”

John rates the clinic a 10/10, adding, “Everyone there is friendly and personable. It helps make the best of an unfortunate situation.”

Bryan was a band teacher who “gradually lost the piccolo range” from his hearing. He was looking for “a clinic that dealt with several hearing aid manufacturers so I could choose.”

At his initial appointment at Nanaimo Hearing Clinic, Bryan was impressed with “the thorough hearing test” and says it was “Shelagh’s gentle touch that convinced me it was the right place for me.”

With his hearing aids, Bryan says, “I can hear conversations, music and TV programs better.”

He rates the clinic a 10/10 and advises others, “Go!”

Gwendolyn came to Nanaimo Hearing Clinic following several recommendations. She was “eager to get the help I needed to improve my hearing.”

Recalling her initial appointment, she says, “I found the owners and staff of Nanaimo Hearing Clinic to be professional but also kind and thoughtful. It was always a pleasure to interact with them on the phone or in their office.”

Gwendolyn is thrilled with her hearing aids and notes, “I put my hearing aids in first thing in the morning and take them out last thing before bed. I am more aware of environmental sounds, and I am less likely to miss conversations in my direct vicinity. I depend on my hearing aids as my hearing has continued to decline.”

Rating the clinic a 10/10, Gwendolyn advises others, “Don’t hesitate to come to Nanaimo Hearing Clinic to discuss your hearing issues and to have the free initial hearing test. This baseline test of what you hear and what you don’t hear will give you helpful input as how to go forward.”

Edna became aware of her hearing loss 40 years ago. “I would make mistakes when answering questions, and that was embarrassing,” she recalls.

“I had had a series of hearing aids over the space of about 35 years and getting comfortable earmolds was always a challenge,” Edna continues. “I had my most recent aids from Costco, they were never comfortable, so I tried the Nanaimo Hearing Clinic. That was about five years ago, and I have consistently been happy with their service.”

She says hearing aids have made it “much easier to follow conversations and hear information accurately.” Now 85% deaf, she adds, “Without my hearing aids, I am completely lost.”

Rating the clinic a 10/10, Edna says, “I would recommend Nanaimo Hearing Clinic over any other because the care is consistent and thorough. Other chain offices have large staffs, with changes to the audiologists we see, so sometimes we will be dealing with three different people on three different visits. I know I can depend on everyone there to give me the best possible care and service possible.”

Garth’s hearing loss was a result of “an airbag explosion” near his left ear.

Upon visiting Nanaimo Hearing Clinic, he thought the team was “friendly but professional.”

Garth’s new hearing aids have made his life much easier, especially when watching “TV with the Bluetooth connection.”

Rating the clinic a 10/10, Garth happily recommends the clinic, calling it a “no-brainer.” He adds, “The staff up front is lots of fun and cheery,” and he likes “the good follow up.” Garth notes how the team is “always willing to provide cleaning and retesting” for his devices.

Bruna has entrusted her hearing care with Nanaimo Hearing Clinic for quite some time. Her better hearing journey began while “on vacation with family and friends, and I could not follow the conversation.”

She turned to the clinic for help and recalls, “You were very helpful and still are. Any questions I have are always answered.”

With her devices, she likes how “I can now hear the TV without putting the volume very, very high.”

Rating the clinic a 10/10, she advises others, “Go there, they will get you what you need.”

Lois had struggled to hear her husband clearly for many years. However, when she “saw the frustration on my son’s face,” she decided to seek help.

Although she dreaded “choosing from a myriad of hearing aid solutions as well as all the buttons and whistles to adjust on the hearing aid itself,” Lois made an appointment at Nanaimo Hearing Clinic. She wanted “a long-term relationship” with her audiologist, knowing her hearing loss “wouldn’t just go away.”

Recalling her visit, she says, “As expected, reception was friendly and kind and my clinician was understanding, patient and informed.”

Lois says her new hearing aids “have provided the path back to full engagement with my world.” Rating the clinic a 10/10, she advises others, “Don’t hesitate to meet this group of wonderful people, as they want you to be successful.”

Barb was struggling to hear “increasingly in restaurants and meetings/coffee groups after church.” Prior to visiting Nanaimo Hearing Clinic, her main concern was financial, as she was living “on a very tiny pension.”

Barb says Rhian and Renee were “warm and friendly” and “they immediately put everyone at ease.” She considers the team “very knowledgeable” and appreciates the “low pressure” environment.

Barb loves her new devices, saying, “When I take them out at night and the silence hits me, I realize yet again how much I unknowingly needed them.”

Rating the clinic a 10/10, she advises others, “They’re honestly so helpful, friendly and very knowledgeable. You should at least do a test trial with them and let them help you.”

Sandy noticed her hearing loss when she struggled “to hear the birds with high calls.”

She was impressed with Nanaimo Hearing Clinic, liking that it is a “husband-wife business.” She considers them “ethical,” admires them for “trying hard” to find hearing solutions and says they are “qualified.” Sandy adds she also enjoyed “kidding around with Rian.”

Following her comprehensive hearing assessment, Sandy was prescribed hearing aids. Although her hearing has improved, she is still adjusting to life with them. Sandy says, “I have anxieties about the cost of losing them or getting them wet so they don’t function.”

Nevertheless, she says, “I wouldn’t hesitate to recommend NHC to someone from the Nanaimo area.” Sandy happily gives Nanaimo Hearing Clinic an 8/10 rating.

James’ hearing loss is the result of sudden loud noise exposure following an incident in 1987.

He shares, “I fired an anti-tank weapon (I was in the Canadian military). My earplug fell out of my right ear. The boom and concussion from the rocket and ringing there afterward changed my hearing.”

James is impressed with the “knowledgeable, happy, dedicated” team at Nanaimo Hearing Clinic, and he likes how they “listened to my story.” Although he didn’t have any worries prior to his visit, he says, “Even if I would have, Hanan and Shelagh can calm any worries away.”

Rating Nanaimo Hearing Clinic a 10/10, he adds, “It’s a great place to get a test and earwax cleaning done.”

In 1997, Donna “started to get ringing” in her ears and began wearing hearing aids. She recently chose Nanaimo Hearing Clinic to continue her care, saying, “I had already had two sets of hearing aids, so I knew I needed new ones.”

Donna continues, “Shelagh was very kind and professional. I like Nanaimo Hearing, as they also can clean out earwax, which build up is a problem for me with hearing aids.”

Delighted with her new devices, she says, “With my new ones, I am able to watch TV without headphones, and I can go to a yoga class now, as I can finally hear what the instructor is saying. Hearing aids make all the difference in how people perceive me.”

Donna rates Nanaimo Hearing Clinic a 10/10, saying, “They are friendly and very helpful.”

Barbara has lived with a hearing loss for most of her adult life.

She recalls, “My first job was a pharmacist in 1957. I had been in the habit of picking up the phone with my right hand, but now I have to take notes, so I picked up the phone with my left hand and was horrified to find I couldn’t hear with my left ear. I soon learned how to put the phone to my right ear with my left hand, and life was normal for a few years.”

Eventually, Barbara did get hearing aids and says, “I could not have worked or lived without hearing aids.”

Several years ago, Barbara visited Nanaimo Hearing Clinic after losing a hearing aid. She explains, “I was on vacation in BC from Ontario and after a lifetime, my hearing loss was quite severe. So bad that I had to buy new hearing aids.”

Barbara continues, “I was so glad I chose this clinic. They were so kind and loaned me a hearing aid while they sent for a new one. And I found I could hear better with these new ones!”

Giving a 10/10 rating, Barbara advises others, “Choose Nanaimo Hearing Clinic and get your hearing checked. Then take their advice.”

Colleen’s hearing concerns began when “I was in a social group setting and couldn’t make out what the other people were saying.”

She immediately focused on finding “the best hearing clinic that worked for me and that I felt comfortable with.” Fortunately, Nanaimo Hearing Clinic met her expectations.

“I was very impressed with the professionals that worked there and all of my questions they had to answer, as well as the process for checking my hearing,” says Colleen. “They listen to what you have to say and try and find the best solution to fit your needs.”

Her new hearing aids make group settings easier to navigate. “I can now go into those social situations knowing that I’ll be able to participate in the conversation,” she shares.

Rating Nanaimo Hearing Clinic a 10/10, Colleen hopes others will visit. “It’s absolutely the place to go for hearing aids,” she says. “I checked a few before making my decision and this one is hands down, the best. I have recommended it to anyone I know who’s looking at getting hearing aids.”

Neil learned about his hearing loss through his employer.

“My company told me I had a natural hearing loss due to age and work over time and it was to be expected,” he explains.

Neil was impressed with Nanaimo Hearing Clinic’s “first rate service,” saying the team is “very customer orientated.” He notes, “The employees are always happy to see you and always do their best to give you good service.”

Neil is amazed by his new hearing aids. “I am able to hear sounds that I could not pick up before,” he says. “The first time I walked on loose rocks on a cold, crisp morning and hearing the frozen rocks crunch under my feet, it was like listening to surround sound in a theatre that I had lost and now was given back to me. It was an amazing experience.”

Neil rates Nanaimo Hearing Clinic a 9/10.

Anonymous turned to Nanaimo Hearing Clinic when they noticed difficulty following conversations – particularly dialogue on TV.

They describe the team as “professional, friendly and efficient.” Following a comprehensive hearing assessment, hearing aids were prescribed.

The outcome? Definitely a positive one! Anonymous says their new devices have “made TV watching a much better experience.”

Rating Nanaimo Hearing Clinic a 9/10, Anonymous encourages others to make an appointment, saying, “Go to them and take their advice.”

Dave had been “bothered by tinnitus” for some time but recently found “it was getting harder to understand people in noisy environments.” This was concerning him, as “my hearing dropped off quicker,” and he wondered if something else was happening.

Dave says the Nanaimo Hearing Clinic team was “very caring, understanding and thoughtful.” He notes they “really listened to my concerns” and were “patient” with him. He also found the care “much more personal than the franchise stores.”

Dave’s new hearing aids make it “much easier to participate in conversations.”

Rating Nanaimo Hearing Clinic a 10/10, Dave says he’d highly recommend them to others, adding they “really try their hardest to solve your hearing issues.”

Nicola describes her hearing loss as “life changing” and turned to Nanaimo Hearing Clinic for help “as I have heard great things about this hearing clinic.”

Upon arriving at her appointment, she was impressed with the “positive, kind, knowledgeable and helpful team.” And her new hearing aids are equally impressive.

Nicola says, “I can hear again,” and she is particularly amazed with “the wonderful team that made this happen.”

Rating Nanaimo Hearing Clinic a 10/10, Nicola says she would refer others to them.

Rick’s hearing loss was making life complicated – for himself and those dearest to him.

He explains, “It was causing a lot of stress with my spouse, as I found everyday communication so difficult. I didn’t really think my hearing was a problem and had heard that aids did not always work anyways.”

Still, he doesn’t regret his visit with Nanaimo Hearing Clinic. “It was a great experience, as I was treated professionally, with dignity and compassion,” Rick recalls.

He has since embraced his new hearing devices. “They have been a great help in my life, allowing me to socialize more and deal with everyday issues. I don’t feel left out, and they have resolved communication problems with my spouse and others. My friends and family are impressed with the difference they see in me,” Rick says.

Rick rates Nanaimo Hearing Clinic a 10/10 and especially likes “the fact that I feel I can always call you with any concerns and I never feel rushed at our appointments.”

He adds, “I would and have told people about my experience with your clinic.”

Eric first noticed his hearing challenge 13 years ago.

He says, “It became obvious that I was having to ask people to repeat themselves, especially if I was not facing them when spoken to.

“I had hearing tests when I was still working in years past. I knew that the mid-range and higher frequency loss on my right side was worse than my left side. After 13 years from my last hearing test, I wanted to know how much worse it had gotten.”

He says at his initial visit with Nanaimo Hearing Clinic, “The hearing test and interview were well explained and not rushed to get me in and out as I had experienced at another hearing clinic.”

With his new hearing aids, Eric is able to “hear conversations and understand the first time someone speaks in almost all settings.” He adds, “I would be somewhat lost if I didn’t have them.”

Eric rates Nanaimo Hearing Clinic a 10/10 and particularly loves their positive team spirit. “Everyone seems happy to work there. It shows and you just feel comfortable and taken care of,” he says.

He advises others, “Don’t put it off.”

David was already a hearing aid wearer when he visited Nanaimo Hearing Clinic. He says prior to seeking help, his hearing loss “was gradual” over the years.

Referring to his initial appointment, he says, “I was treated very well by caring and obviously competent staff.” In fact, the “warm, friendly staff” were a highlight of his visit.

David is satisfied with his new hearing aids and says they provide “great assistance in larger meetings.”

Rating Nanaimo Hearing Clinic a 10/10, he encourages others to “Go for it.”

Brian’s hearing loss became noticeable in 2000 and gradually increased over time. Then, in 2018, he lost most of his remaining hearing following an assault.

Brian says the Nanaimo team was well-mannered and “showed a caring, heartfelt knowledge of hearing.”

However, Brian’s complex hearing challenges continue, despite trying bone anchored hearing aids. “The bone anchored type doesn’t work right. They go off and on,” he says.

Nevertheless, Brian rates Nanaimo Hearing Clinic a 10/10 and hopes others will visit. “Go to the Nanaimo hearing place,” he says. “They are very welcoming.”

Caroline’s hearing loss concerns began “when I had to ask people to repeat themselves.” Prior to visiting Nanaimo Hearing Clinic, she “was concerned about the prices, as I am on limited income.”

Caroline says the team was “very caring and informative” and adds, “They gave me the option to help me with the cost of hearing aids.”

Caroline loves her new hearing aids and says, “They are great. I feel left out of a conversation if I don’t have them in.”

Additionally, she is pleased with her care, noting the team is “very caring and try to get the best for you and understand your needs, not what they want.”

Caroline rates Nanaimo Hearing Clinic a 10/10.

Larrie decided to visit Nanaimo Hearing Clinic “when I had trouble understanding the dialogue on English TV programs.”

He describes his initial appointment as “very informative and professional.”

Now, Larrie is pleased his new devices. “I hear my favourite TV programs better,” he says.

Larrie rates Nanaimo Hearing Clinic a 10/10, saying he loves their “very professional service” and their “support of the community.” He advises others, “Contact them for an assessment.”

Brian visited Nanaimo Hearing Clinic following some gentle persuasion from his wife.

He recalls, “My wife was the one who cared enough to say, ‘Why don’t you just have a hearing test?’ as I was constantly asking her to repeat herself, as she was muttering!!!”

Brian was impressed with the team’s attention to detail, saying, “Hanan’s easy to talk to approach was excellent. He asked about my lifestyle, hobbies, etc. He listened!”

Brian’s new hearing aids make his favourite pastime more enjoyable. “Singing four-part A ‘Capella, I had never been able to hear overtones that many of the guys I sang with had talked about,” he shares. “I heard them for the first time, and it was game changing for me … It has actually helped improve my performances, amazing.”

He rates the clinic a 10/10 and advises others, “Relax and just go and be checked. The water is warm; it is not a difficult process, so no need to be fearful. I have recommended several friends.”

Yvonne describes her hearing loss as “a progressive awareness.”

She says, “I have a friend who did wear them [hearing aids] and encouraged me to do something about it!” Inspired by her friend’s positivity, Yvonne reached out to Nanaimo Hearing Clinic for help.

She considers their team “very friendly and welcoming” and feels at home whenever she returns and gets a “friendly greeting.”

Yvonne says her hearing aids “help you get back to feeling included.” Rating Nanaimo Hearing Clinic a 10/10, she says others should “give them a try.”

It took some convincing before Brenda decided to get her hearing checked. “My partner told me often for two years and I had to turn up the TV,” she recalls.

However, now Brenda is happy that she finally took action and contacted Nanaimo Hearing Clinic. Upon arriving at the clinic, she says the team was “very friendly and professional and efficient.” She especially liked how everyone was “completely professional” and describes the front desk as “so friendly.”

Brenda’s comprehensive hearing assessment revealed that she did have a hearing loss. Hearing aids were prescribed according to Brenda’s unique hearing and lifestyle needs.

The new devices have reignited Brenda’s passion for the activities she enjoys most. “I wear my hearing aids every day and can hear well in most situations!” she shares. “I really appreciate my aids at concerts and plays, and I can hear my grandkids so much better!”

Brenda rates Nanaimo Hearing Clinic a 10/10 and reassures others who might be contemplating an appointment, saying, “There is nothing to fear and good things to come if you need aids!”

R.’s hearing loss didn’t develop gradually over time. Instead, it took R. by surprise.

R. recalls, “Mine was sudden. In April 1981, I had a virus called labyrinthitis. In my case, the hearing was not restored in my right ear. The hearing in my left ear was good, but I could not hear the direction of a sound. Also, I had to place myself in a position where sounds would come to my left ear – not always easy.”

When R. decided to turn to Nanaimo Hearing Clinic for help, one concern lingered prior to the upcoming appointment. “Hearing aids are expensive,” says R. “So, what if I cannot get used to wearing them?”

However, despite this concern, the team soon made R. feel at ease. Reflecting on the initial appointment, R. says, “I can remember gaining confidence in your ability to help me through the unhurried, thorough first session we had.”

The appointment resulted in R. being prescribed hearing aids. Now, R. is enjoying life once again, thanks to the new devices. “They give me life,” says R.

Rating Nanaimo Hearing Clinic a 10/10, R. especially loves “the confidence I have that I am properly looked after as my hearing has deteriorated with age.”

When asked what advice R. would give to potential patients, R. says, “I would encourage the person to make an appointment and would tell him/her of my positive experiences.”

When Bernice visited Nanaimo Hearing Clinic, her main concern was that she was hearing words “incorrectly in conversation” and this was affecting her communication with others as well as when watching TV.

At her initial appointment, Bernice says the team was “very professional and friendly.” Following an in-depth conversation about her hearing challenges, Bernice had several hearing tests. Her results were available within minutes, and she was prescribed hearing aids.

Now, life is much easier and more enjoyable for Bernice. “I hear people better and hearing the TV is clearer,” she says.

Rating Nanaimo Hearing Clinic a 10/10, Bernice especially appreciates that the team was “very pleasant” throughout her visit. She advises anyone who is experiencing a hearing challenge to make an appointment. “Go see them. They are very helpful but no pressure.”

Bernice adds that she was given “good advice” and stresses, “They are concerned for the client’s hearing needs.”

Patricia was already a patient at Nanaimo Hearing Clinic. So, when she found herself considering an upgrade on her hearing aids, she didn’t hesitate to turn to them again for guidance.

She says, “I went to the clinic with an open mind.” Patricia notes that the team is “very confident, helpful and friendly,” and she feels that she “can get help with any issue very quickly.”

Her hearing assessment showed a change in her hearing ability, and new hearing aids were prescribed for Patricia. The new devices have proven to be a great success. She says, “I hear and understand speech much better since my last aids from Nanaimo Hearing.”

Patricia gives the clinic a 10/10 rating and hopes others will give them a try. “They do superb fittings. They are the best clinic in town,” she says. “If you don’t start here, you’ll end up here.”

Wilma’s hearing loss became noticeable following fluid buildup in her ear.

She explains, “Several years ago, I had fluid buildup in my left ear. After taking Reactine for several weeks, most of the fluid was gone, but I noticed I couldn’t hear as well out of that ear. It slowly got worse, and I was having trouble hearing out of that ear, especially when someone was talking.”

Wilma decided to pursue further treatment and made an appointment with Nanaimo Hearing Clinic. Prior to her visit, she says her biggest concern was “missing out to what people were saying to me.”

However, the team was reassuring and able to address her concerns. “I felt very relaxed and trusted what I was being told,” says Wilma.

Following a comprehensive hearing assessment, she was prescribed hearing aids, and an improvement in her hearing was noticed as soon as they were fitted.

She shares, “I immediately felt I could hear better, not just voices, but my surroundings too. I can hear better, especially if someone sits on my left side.”

Wilma rates Nanaimo Hearing Clinic a 10/10. When asked what words of wisdom she would share with others, she says, “I would tell them to come to your clinic and get tested. I would tell them what a relaxed atmosphere there is there.”

Alan’s hearing wasn’t up to par, and friends and family were beginning to notice he was struggling.

He recalls, “While playing golf, I was told that I should get help, not only for myself but also for my wife’s sake.” Soon afterwards, Alan turned to Nanaimo Hearing Clinic for help.

Alan didn’t have any worries prior to his appointment. In fact, he was certain that he only needed to “have wax removed.” He says the team was “kind and helpful, right from your front office.”

As it turns out, earwax was indeed the cause of Alan’s hearing challenges, and the issue was soon resolved. Alan is grateful for the help he received, noting that the clinic provides an “up-to-date professional service,” and he says that taking care of his ears is “a necessity to remain every social contact. Especially with my wife.”

Alan rates Nanaimo Hearing Clinic a 10/10 and hopes others will visit them for any hearing concerns. “You won’t be disappointed,” he says. “They provide up-to-date dependable service.”

When Stu found himself struggling to hear in social situations, he thought it was best to have his hearing checked by a professional. He decided to entrust his hearing care to Nanaimo Hearing Clinic.

Prior to his first appointment, Stu says he was worried about “potential expenses” but explains that he was “greatly assisted” by the clinic’s guidance “through the WCB process.” He recalls the team was “knowledgeable, helpful and very pleasant.”

Stu’s comprehensive hearing assessment confirmed that he did have a hearing loss. He was prescribed hearing aids and is pleased with the results.

He shares his new devices are “more helpful for family and other group gatherings.” Stu is happy with the care he receives at Nanaimo Hearing Clinic, noting the team has “always helped whenever I drop by.”

Rating them a 10/10, he encourages others to have their hearing checked at the clinic. He says, “They are very helpful and offer immediate assistance, service and supplies.”